Delivery

STANDARD SHIPPING ON ORDERS OVER $99

Australia & New Zealand – FREE

STANDARD SHIPPING ON ORDERS UNDER $99

Australia & New Zealand – $9.95

EXPRESS SHIPPING

Australia – $15

New Zealand – $20

 

For express shipping, please select ‘Express Shipping’ upon checking out.

Where possible, orders are shipped via Couriers Please, all other orders are shipped with Australia Post.

DELIVERY TO THE UNITED STATES

EXPRESS SHIPPING ON ORDERS OVER $200 US ($300 AUD) – FREE

EXPRESS SHIPPING ON ORDERS UNDER $200 US – $15 US ($20 AUD)

All orders shipped to the US will be delivered using FedEx. US orders are eligible for exchanges & refunds on full priced items only – please refer to our returns & exchange policy.

PLEASE NOTE WE CANNOT SEND INTERNATIONAL ORDERS TO PO BOX ADDRESSES.

DELIVERY PROCESS

  • Orders within Australia will be received in 2-7 business days, but could vary depending on your postcode.
  • In the event that the item purchased is unavailable and will need to be sourced from stores, shipping of the order may get delayed 2-5 days.

Please note:

  • Delivery times may vary due to circumstances within the Couriers Please or Australia Post Delivery Network.
  • Processing time for orders placed on a weekend/public holiday may take up to 24 hours for warehouse to process.
  • During peak seasons, sale and promotional periods, orders may take up to 14 business days to be delivered.

 

TRACKING

Orders sent via Couriers Please can be tracked at www.couriersplease.com.au or 1300 36 1000. Orders sent via Australia Post can be tracked at www.auspost.com.au or 13 76 78. You can also ask them for an estimated time of delivery from our postcode (2192) to yours if you are unsure. Orders sent via FedEx can be tracked at www.fedex.com or 1800 463 3339.

 

CHANGE OF ADDRESS

  • FRESH SOUL clothing cannot be held responsible for an incorrect address being entered on your order.
  • Please review and confirm address in the checkout section of the site.
  • If this is not noticed until after your order is finalised, please contact us immediately.

 

CUSTOMS/ TAX & CURRENCY

Please note: We are unable to calculate local customs and sales tax with all international deliveries. You will be notified by your local customs authority once your order has reached your country.

They will accurately calculate the total amount of customs and sales tax which is to be paid before you may receive your goods. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer.

Orders delivered outside Australia are exempt from 10% GST. The order total will be re-calculated during checkout, once your delivery address is entered.

All prices listed are in Australia Dollars (AUD). The conversion rate varies from day to day with the current exchange rate and many banks also charge a small currency conversion fee.The final charge made to your card is made in Australian Dollars and the ultimate conversion rate is determined by your bank or credit provider.

All purchased delivered within Australia include 10% GST.

ORDERS ENQUIRIES

For all online customer service and product enquiries, either email us on orders@freshsoulclothing.com or call our head office on +61 2 9740 5458 between 9:00am and 5:00pm Monday to Friday (AEST).