Gift Card Policy
FRESH SOUL GIFT CARDS
- Gift Cards are valid for 3 years from date of purchase.
- Gift Cards can be redeemed in-store or online.
- You cannot use a Gift Card or a promotional coupon to purchase a Gift Card.
- Only one Gift Card can be purchased at a time.
- Gift Cards are non-refundable and cannot be transferred or redeemed for cash.
- Any remaining balance will resume on the Gift Card with the same expiry date.
- Lost, damaged or stolen Gift Cards cannot be refunded or replaced.
ONLINE GIFT CARDS (E-GIFT CARD)
- An email will be sent to the Recipient on the selected date once the order has been processed and payment has been made.
- Please ensure you have entered the correct email address for the Recipient.
- Fresh Soul Clothing cannot be held liable if you have entered an incorrect or non-existent email address.
- E-Gift Cards cannot be refunded or replaced if you have entered the incorrect email address or if you forward or share the E-Gift Card in error.
Fresh Soul Clothing reserves the right to cancel any Gift Card for any reason at any time.
Where we cancel a Gift Card, we will provide you with a replacement Gift Card other than where the Gift Card has been cancelled due to illegal activity or suspicions of fraud. We may require additional information from you to verify your identity and/or payment method.