Returns

Refunds for change of mind are only available on full-priced items.
All items purchased on sale  for change of mind*, or on promotion, or using a gift card will be returned to your FS account for ONLINE CREDIT only.
We do not accept returns on jewellery or headwear for hygiene reasons.

*Change of mind includes ordering the wrong size or colour, or items that don't fit the way you like or unwanted gifts.

Items purchased using a promotional code.
Items purchased during a promotional period such as; one day sales, discount offers. etc.
Items which are marked at a discounted price.

The return is requested within 14 days of the items delivery
Proof of purchase is included with the return
The swing tag is still attached to the item
The item is in original, unworn condition (i.e. has not been worn, altered, washed and/or dry cleaned)
The item must not have any stains or fragrances, including make up, perfumes, fake tans and body odour
The item has not been damaged while in the customer’s possession
The item is of resellable condition

Online credit can only be used online at freshsoulclothing.com.

Online credit cannot be transferred to another account or person.

Online credit is valid for six months from the date of issue and must be used before the date of expiry. Any balance that remains after the 6 months will be voided and will not be available for use.

Online credit cannot be used to purchase FRESH SOUL Gift Vouchers.

Online credit can be viewed by logging into your FS account.

Orders purchased using online credit cannot be exchanged/returned for change of mind. 

Orders purchased using online credit are exchanges and shipping costs may apply.

Once you receive your online credit, you can use this to exchange the size, colour or style that you are after.

Shipping costs may apply.

Exchanges can be made in store for change for mind.

Refunds for change of mind are only available on full priced items
If you have returned your order for a refund, this will be processed within 5 working days of FRESH SOUL receiving your return and you will receive a confirmation email once this refund has been processed.

Items purchased on sale, on promotion or using a gift card will be returned to your FS account for ONLINE CREDIT only. You will receive a confirmation email once your online credit has been processed.

If you are attempting to return an item outside of the 14 day period you must contact [email protected] before the item is returned or it may be refused.

We do not accept return drop offs at our warehouse or In-store. Our online department is not open to the public.

Shipping costs are non-refundable with refunds and exchanges for change of mind.

Please note cost of return postage is at your expense. 

Items purchased online can only be exchanged in store for equal or greater value– this must be in conjunction with proof of purchase, the item is in original, unworn condition with all components, including swing tags and the return is requested within 14 days of the items delivery.

Full priced items purchased online cannot be refunded in store for change of mind.

All in store purchases must be returned to a FRESH SOUL store and cannot be accepted via our online returns warehouse.

In store purchases cannot be refunded for change of mind. For change of mind: We gladly offer an exchange or in store credit on full priced items only. Store credit is not available on sale items, sale items can only be exchanged.

Provided the following conditions are met:

Proof of purchase
The item is exchanged within 14 days of purchase
The swing tag is still attached
The item is in original, unworn condition: it has not been worn, altered, washed or dry cleaned
The item must not have any stains or fragrances, including make up, perfume, fake tan and body odour
The item has not been damaged while in the customers possession
The item is of resealable condition
*No exchange/refund or credit on accessories or belts, if you change your mind.

Exchanges are final and can only be exchanged once.

If you receive an item and you believe it to be faulty, please contact us immediately via email at [email protected].

You must provide a proof of purchase such as a receipt or order confirmation.
You must then post the item back for assessment.

If an item is deemed faulty, FRESH SOUL will offer to repair, replace or refund the value of the item in accordance with Australian Consumer Law.

FRESH SOUL reserves the right to ask you to prove that you did not cause or create the fault in the garment.

Returns from the United States
Only full priced items may be returned or exchanged for change of mind
Sale or promotional items cannot be returned or exchanged for change of mind